Legal Information

Return Policy

Preview Package

We arrange and pay for all shipping on all preview packages. If for any reason, books were missed in the original preview returns, the shipping cost to return them is the responsibility of the customer.

Invoiced Orders

Returns are accepted under the following conditions:

We will cover the shipping costs if the return is due to damages or incorrect shipping. For all other returns the shipping cost is the responsibility of the customer.

Privacy Policy

Willow Lane knows how important your privacy is to you. Our relationship with you is founded on trust and we are committed to maintaining that trust.

For these reasons, we have created the following privacy policy (the "Privacy Policy"). It confirms our dedication to protecting your privacy and maintaining the trust you have placed in Saunders. This Privacy Policy is your assurance that the Management, Sales, Accounting, Warehouse and other employees of Saunders and its subsidiaries and affiliates will maintain the confidentiality and privacy of any personal information that you have entrusted to us.

What Personal Information do we Collect?

We collect very little information. Most of the information we collect relates to institutions to which we market our products and services. In most cases, our customers and clientele are identified to us only with publicly available business-related addresses and other associated information. In the rare case where personal information has been volunteered to us by an individual, we may use that information for the proper operation of Saunders, including but not limited to record keeping, statistics, accounting, customer newsletters, and maintaining internal communications.

Use and Retention of Your Information

Saunders does not use personal information for purposes other than those for which it was originally collected. We retain personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.

Disclosure of your Personal Information

Saunders does not trade, sell, or otherwise disclose its customer lists or any other personal information to third parties. Third parties engaged to provide services to Saunders (such as accounting or information technology ("IT") firms or printing companies) may periodically have access to your personal information. Saunders only engages the services of such third parties which themselves have a privacy policy which adheres to the provisions of the Personal Information Protection and Electronic Documents Act, and the U.S. Standards Association Model Code for the Protection of Personal Information.

Is My Personal Information Secure?

Saunders takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access or unauthorized disclosure. Among the steps taken to protect your information are:

Access to Your Personal Information

You may ask for access to any personal information we hold about you.

Communicating with Us

You should be aware that email is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.


All prices and dollar amounts are in U.S. dollars. Sales tax will be added to your invoice where applicable. Prices are subject to change based on publishers’ prices.

Copyright and Limitations on Use

Copyright Saunders Office and School Supplies Ltd. in partnership with Saunders.

Terms and Conditions

The information available on is the property of Saunders Office and School Supplies Ltd. in partnership with Saunders or its licensors and is protected by copyright and other intellectual property laws. This site contains copyrighted material, trademarks and other proprietary information, including without limitation, text, software, photographs, graphics, trademarks, service marks, logos and designs (the “Content”), and such Content is protected under U.S. Copyright laws, U.S.Trademark laws as well as international copyright and trademark laws and treaties. The subscribing institutes (“Customer”) and their authorized users may make single print, non-electronic copy of a permitted portion of the content for personal, school or classroom use for educational purposes only. Except as expressly provided for in the foregoing sentence, you may not modify, publish, transmit (including, but not limited to, by way of e-mail, facsimile or other electronic means), display, participate in the transfer or sale of, create derivative works based on, or in any other way exploit any of the Content, in whole or in part without the prior written consent of Saunders Office and School Supplies Ltd. in partnership with Saunders and (if applicable) its licensor. In the event of any permitted copying, redistribution or publication of the Content, such use shall be for personal, school or classroom, non-commercial education use only and no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Nothing contained herein shall be construed as granting the subscribing institute and its authorized users or any third party any interest in or to the Content. All rights in and tithe content are expressly reserved by Saunders Office and School Ltd. in partnership with Saunders and their respective licensor.

Disclaimer of Warranties and Liability

Saunders Office and School Supplies Ltd. In partnership with Saunders and its affiliates, agents and licensors disclaim all warranties and cannot and do not warrant the accuracy, completeness, correctness, no infringement, merchantability or fitness for a particular purpose of the information available through the service, or the site itself. Neither Saunders Office and School Supplies Ltd. In partnership with Saunders nor any of its affiliates, agents or licensors shall be liable to you or anyone else for any loss or injury caused in whole or part by its negligence or contingencies beyond its control in procuring, compiling, interpreting, reporting or delivery of the service and any news and information through the site. In no event will Saunders Office and School Supplies Ltd. In partnership with Saunders its affiliates, agents, or licensors be liable to you or anyone else for use of this site, any decision made or action taken by you in reliance on such news and information or for any consequential, special or similar damages, even if advised of the possibility of such damages.

This agreement is subject to change at any time. An updated agreement will be posted to this site.